Bill when the problem is solved.

Not when the ticket closes. When the customer doesn't reopen it.

Support agents send replies, close tickets and move on. Whether the customer's problem is solved is a different question. Charging per interaction means you get paid either way. Outcome-based billing means you only charge when the ticket stays closed.

The contract

price: $0.99
on_review: 48h
condition: 
  csat > 3
  AND NOT escalated
  AND NOT reopened

How it works

Agent handles a support ticket

Customer rates or closes the chat

done. opens a review window

Charge fires if the ticket stays closed

See it live

Your customer's chat

Support Chat

Acme Corp

No active chat

A customer ticket will appear here

Your done. account

Schema

price: $0.99
on_review: 48h
condition:
  csat > 3
  AND NOT escalated
  AND NOT reopened

Outcomes

No active outcomes

A ticket will appear here when started

Include in next invoice

Nothing to bill yet

Settled candidates will be queued here

Offer outcome-based pricing today, not in months.

Book a 30-minute call and we'll walk you through it.