We get AI billing disputes almost every day. Our team can't even tell if it's a billing error. We have to escalate to engineering just to find out.

Disputes are common. Customers see one number in the product, a different one on the invoice. Those mismatches are hard to explain and hard to fix.

The risk is different teams quietly redefining "resolved" to fit their own flow. Once that happens, pricing changes become much harder to make.

When a customer disputes the count, it's not a billing question. It's why did the system call that a resolution. That answer lives somewhere else entirely.

$2.20 vs $2.50 looks almost the same on paper. Across tens of thousands of outcomes, it's a massive difference. We don't have the tools to nail that precision yet.

We get AI billing disputes almost every day. Our team can't even tell if it's a billing error. We have to escalate to engineering just to find out.

Disputes are common. Customers see one number in the product, a different one on the invoice. Those mismatches are hard to explain and hard to fix.

The risk is different teams quietly redefining "resolved" to fit their own flow. Once that happens, pricing changes become much harder to make.

When a customer disputes the count, it's not a billing question. It's why did the system call that a resolution. That answer lives somewhere else entirely.

$2.20 vs $2.50 looks almost the same on paper. Across tens of thousands of outcomes, it's a massive difference. We don't have the tools to nail that precision yet.